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FAQs

Please don’t worry-your honey is not fake. Natural honey tends to crystallise, it is a natural and normal process. It just means that the glucose has separated from the rest of the sugars due to the low temperature.To soften you honey, please place your jar in a bowl of hot water to dissolve the crystals. It should easily become runny again and ready for consumption!

Yes, our labels have changed because we are dedicated to ensuring that our packaging quality matches the quality of honey.However, our commitment to providing high-quality honey will always remain. All our products are still produced with the highest care, just labelled with a better look.

No, our honey is not pasteurised. Preservation of nutrients and enzymes in our honey is very important to us.

Your 100% natural honey may crystallise but it should never expire because it is unadulterated and retains its content of natural sugars. There are expiry dates on all of our products and we recommend that you use them before the suggested date.

Please store your raw honey in a dry place at room temperature with the jar securely sealed, even after opening the jar.

Regulations recommend that natural honey should not be given to infants under the age of one year old because of the rare possibility of being infected with the bacteria that causes botulism (Clostridium botulinum). However, by the time a child reaches one year old and older, their digestive system will have matured to be able to kill any botulism.

Bees are an important source to life, as they pollinate flower-to-flower, they enrich our world. They do this by collecting nectar from the blossom by sucking it out with their tongues. They store it in their special ‘honey stomach’ which is actually different to the stomach where they store food. They then fly back to their hive, where they pass it to other worker bees through their mouth. As it is passed from worker bee to worker bee, they chew it until it becomes honey. The bees then store it in the honeycomb cells, as it is still wet, they fan it with their wings to make it dry out and stickier. Once they are done, they seal the cell with a wax lid to keep the honey clean and safe.

The bees put their honey into the frames of their hives and seal it with wax. Our beekeepers then collect some of the frames full of honey from the hive ready for extracting but always leave plenty of honey for the bees with the beekeepers only taking the excess honey which they don’t need. No bees are harmed in the process.